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ARMONK, N.Y., Sept. 9, 2021 /PRNewswire/ -- IBM (NYSE: IBM) today announced the launch of new AI and automation capabilities in IBM Watson Assistant designed to make it easier for businesses to create enhanced customer service experiences across any channel – phone, web, SMS and any messaging platform. This includes a new collaboration with IntelePeer, a leading Communications Platform-as-a-Service provider, to set up and test a voice agent, and a new agent app designed to enable a seamless hand-off to a live agent while maintaining the conversation's context.

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NEW YORK, June 18, 2021 /PRNewswire/ -- Today, Clarifai announced that Ellen M. Lord, the former Under Secretary of Defense for Acquisition and Sustainment, has joined the company as senior advisor and member of its Public Sector Advisory Council. Clarifai is a leading AI provider that specializes in Computer Vision, Natural Language Processing and Audio Recognition. Clarifai helps government and defense agencies make sense of their unstructured image, video, text and audio data, transforming it into structured data to increase information and gain knowledge.

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NEW YORK, June 3, 2021 /PRNewswire/ -- Today, leading public safety technology company Carbyne announces it will launch APEX – its full 9-1-1 cloud contact center – to Orleans Parish Communication District (OPCD), one of the largest 9-1-1 centers in the country. APEX is the world's only cloud native contact centers that enables NG 9-1-1 services for any call, at any time. Through this integration, Carbyne is delivering on its promise to bring next generation 9-1-1 capabilities to life – unifying the flow of location, audio, video, chat, Text to 9-1-1, NLP, mapping and unlimited data management into a single platform.